Customs Operator

We are seeking a detail-oriented and organised Customs Operator to join our customs operations team. This role is critical in ensuring smooth and compliant customs clearance processes for shipments moving worldwide, with a focus on movements to and from Europe. You will be responsible for coordinating with clients, carriers, and customs authorities, ensuring adherence to UK and EU customs regulations.

Key Responsibilities:

Customs Documentation Management:

• Prepare and process import/export customs declarations using relevant systems (e.g., CDS, NCTS).
• Ensure accurate documentation checks, including invoices, packing lists, and certificates of origin.
• Manage the creation of T1 transit documents for shipments under customs control.

Regulatory Compliance:

• Stay updated on UK and EU customs regulations, including post-Brexit changes.
• Monitor compliance with border requirements, ensuring all shipments meet HMRC and EU customs standards.

Customer Coordination:

• Liaise with clients and overseas agents to collect necessary documentation and provide updates on shipment statuses.
• Address client queries regarding customs duties, VAT, and clearance processes.

Freight Coordination:

• Work closely with freight forwarding teams to ensure timely and cost-effective movement of goods.
• Communicate with carriers and hauliers to track shipments and resolve any clearance delays.

Problem Solving:

• Manage customs-related issues, such as shipment holds or non-compliance notices.
• Liaise with customs brokers, authorities, and other stakeholders to resolve disputes efficiently.

Key Skills and Qualifications:

Essential:

• Strong knowledge of UK and EU customs regulations and processes (e.g., export/import declarations, incoterms).
• Excellent attention to detail and organisational skills.
• Effective communication skills, both written and verbal.

Desirable:

• Previous experience in customs clearance or freight forwarding.
• Proficiency in using customs declaration software (e.g., Descartes, Destin8, or similar).
• Knowledge of specific road freight operations and regulations.
• Experience working with TSS (Trader Support Service) for Northern Ireland-related shipments.
• Additional language skills, particularly in European languages, are an advantage.

Key Attributes:

• Analytical mindset with the ability to process large amounts of data accurately.
• Proactive problem solver with a customer-focused approach.
• Ability to work effectively under pressure and meet tight deadlines.
• Strong teamwork and collaboration skills.

What We Offer:

• Competitive salary based on experience.
• Comprehensive training on customs software and regulations.
• Opportunities for career progression within a growing logistics company.
• A supportive and dynamic work environment.